Are the flowers and the cakes fresh made?
Yes, flowers, cakes, pies, and fresh products are hand-delivered directly from our local florist to the recipient. FloraExpress will never deliver flowers or anything else in box.
Are the flowers the same as shown in the image?
It 'important to consider that every floral arrangement is not a standard pre-packaged and held in stock product. However, the type, the colour chosen will be as same as possible to the one you have purchased.
Do you deliver in any places and in any cities around the world?
FloraExpress, thanks to its extensive network of florists located in Italy and worldwide, delivers in every city and every towns, even in places difficult to reach, FloraExpress can deliver in hospitals, hotels, schools, universities, villages, stations, AIRPORT, and in any other place.
Can I choose a delivery time?
Our florists deliver flowers during their opening hours, which obviously vary from city to city. If you have the need to send flowers to a certain time, then please state it in the order form. Our florist will do everything they can to meet the delivery time requested but we can not guarantee it in advance. If the delivery time is really obligatory then the "delivery mandatory" option guarantees the delivery at the scheduled time.
Can I send flowers anonymously?
Certainly, FloraExpress respects the privacy, which is a fondation of our corporate policy. With the flowers you can attach a message or phrase that will be delivered along with the flower arrangement, in order to send the anonymous message, just do not sign it, FloraExpress will never under any circumstances disclose the name of the sender.
Warranties, withdrawal, cancellation orders, and complaints.
FloraExpress guarantees timely delivery and quality of service. Any inefficiencies caused by the fault of FloraExpress will be subjected to full or partial refund of the amount purchased. FloraExpress is not responsible for inefficiency caused by incorrect addresses, the absence of recipient, force majeure due to weather or others. The order can be cancelled only within 2 hours after the completion of the order. The order can be changed in terms of date or hour or product within 2 hours.
How can I pay?
FloraExpress accepts all types of payments, bank transfer, credit card and postpay. With credit card, your details are handled by the secure servers of PayPal system, you can use paypal even if you don't have a paypal account by entering only the required data of your credit card.